Raya24 takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access or use the Raya24 platform at raya24.cam. We are committed to handling your information responsibly, transparently, and in accordance with applicable data protection principles.
All personal information held on Raya24 is stored in encrypted, access-controlled environments. We employ industry-standard security protocols and conduct regular audits to prevent unauthorised access or data breaches.
Raya24 collects only the data that is strictly necessary for operating your account, processing transactions, meeting our regulatory obligations, and improving your experience on the platform. No unnecessary collection, ever.
We are fully transparent about what data we collect, why we collect it, how long we keep it, and who we may share it with. This policy explains all of that in plain language — no confusing legalese where it can be avoided.
You have the right to access, correct, and request deletion of the personal data Raya24 holds about you, subject to our legal retention obligations. Submit a data request any time via our support channels.
Payment details associated with Malaysian e-wallets and bank accounts — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, and CIMB — are handled through secure, PCI-compliant payment gateways at all times.
Raya24 uses cookies and similar tracking technologies only for functional, analytical, and personalisation purposes. We do not deploy third-party advertising trackers or sell browsing data to external marketing networks.
This Privacy Policy ("Policy") describes how Raya24 ("Platform", "We", "Us", "Our"), the operator of the online gaming and sports betting platform accessible at raya24.cam, collects, processes, stores, and protects personal data belonging to users ("Player", "You", "Your") who access or use the Raya24 platform.
Raya24 is committed to protecting your privacy and ensuring that your personal data is handled in a manner that is lawful, fair, and transparent. We process personal data only for the purposes described in this Policy and retain it only for as long as necessary to fulfil those purposes or satisfy applicable legal obligations.
By registering an account, depositing funds, or otherwise using the Raya24 platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.
This Policy should be read in conjunction with Raya24's Terms and Conditions, which are available at raya24.cam/terms-conditions. In the event of any conflict between this Policy and the Terms and Conditions on matters relating to data processing, this Policy shall take precedence.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
Raya24 collects personal data across several categories depending on how you interact with the platform. The following table summarises the categories of data we collect and their primary purpose:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, MyKad / passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address (city, state, postcode) | Account communication, transaction notifications, support |
| Financial Data | Payment method type, masked account/wallet identifiers, transaction history | Deposit and withdrawal processing, fraud prevention |
| Technical Data | IP address, device type, browser version, operating system, session tokens | Security, fraud detection, platform optimisation |
| Usage Data | Games played, wager amounts, betting history, session duration | Responsible gambling monitoring, personalisation, bonus eligibility |
| KYC Documentation | Identity document scans, selfie verification images, address proof | Regulatory compliance, withdrawal processing, AML obligations |
| Communication Data | Support chat transcripts, email correspondence, complaint records | Customer service, dispute resolution, quality assurance |
| Marketing Preferences | Email opt-in/opt-out status, promotional communication preferences | Marketing communications (where consent is given) |
Payment Data Note: Raya24 does not store full payment credentials for Malaysian e-wallets or bank accounts. Payment processing is handled by PCI-compliant third-party payment gateways. We retain only masked identifiers (e.g., last four digits or wallet ID prefix) necessary for transaction verification and withdrawal processing.
Raya24 collects personal data through the following channels and methods:
Data you provide directly when registering an account, completing KYC verification, initiating deposits or withdrawals, contacting our support team, or participating in surveys or promotions.
Technical and usage data collected automatically when you access the platform, including via cookies, browser local storage, server logs, and session tracking technologies. This data is collected regardless of whether you are logged in to your Player Account.
Identity and fraud-screening data received from third-party KYC verification providers, payment processors (including those handling Touch 'n Go eWallet, DuitNow, FPX, and bank transfer transactions), and anti-money laundering screening databases used in our compliance processes.
Analytical data inferred from your usage patterns — such as preferred game categories, typical session times, and deposit frequency — used to personalise your experience and monitor responsible gambling indicators.
Raya24 processes personal data on the following legal bases:
Raya24 uses the personal data it collects for the following purposes:
Raya24 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients only where strictly necessary and under appropriate data protection safeguards:
Payment gateway providers and financial institutions that facilitate deposit and withdrawal transactions on the platform, including Malaysian e-wallet operators, FPX-accredited banks, and cryptocurrency processing networks. These providers process your payment data solely to complete your transaction.
Third-party identity verification, AML screening, and fraud detection service providers engaged by Raya24 to assist with our regulatory compliance obligations. These providers act as Data Processors under written data processing agreements with Raya24.
Cloud infrastructure, platform hosting, customer support software, and analytics service providers that operate components of the Raya24 technical infrastructure. All such providers are bound by strict data confidentiality obligations.
Regulatory bodies, law enforcement agencies, or courts where Raya24 is required by law, court order, or regulatory directive to disclose personal data. Raya24 will disclose only the minimum data required to satisfy such obligations and will notify the affected Player where legally permitted to do so.
We will never share your personal data with third-party advertisers, data brokers, or external marketing networks. Your data is used exclusively for the operational and compliance purposes described in this Policy.
Raya24 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law or regulatory obligation. The following retention periods apply as general guidelines:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML / regulatory compliance |
| KYC Documentation | Duration of account + 5 years post-closure | Legal obligation |
| Transaction Records | Duration of account + 5 years post-closure | Financial records / AML |
| Usage & Gaming History | Duration of account + 2 years post-closure | Legitimate interests / responsible gambling |
| Support Communications | 3 years from last interaction | Dispute resolution / legitimate interests |
| Marketing Preferences | Until consent is withdrawn or account closed | Consent |
| Technical / Log Data | 12 months from collection | Security / fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures. Where data is anonymised rather than deleted, it may be retained indefinitely for analytical purposes as it can no longer be attributed to an identifiable individual.
Raya24 implements comprehensive technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Security Reminder: While Raya24 takes all reasonable technical precautions, no internet-based system is completely immune to security risks. You are responsible for maintaining the security of your account credentials. Never share your password with anyone — including our support team.
Raya24 uses cookies and similar tracking technologies to provide a functional, secure, and personalised platform experience. The following categories of cookies are used:
Strictly necessary for the platform to function correctly. These cookies enable session management, authentication, security token validation, and core navigation. They cannot be disabled without breaking platform functionality.
Used to collect aggregated, anonymised data about how Players interact with the Raya24 platform — including page views, session duration, and feature usage patterns. This data is used exclusively to improve platform performance and user experience.
Used to remember your platform preferences, such as language settings, display configurations, and game history. These cookies enhance your experience but are not strictly essential for core platform operation.
Used to store and enforce session time limits, deposit limit settings, and self-exclusion status across devices and browsing sessions. These are essential for delivering our responsible gambling commitments.
Cookie Control: You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of features on the Raya24 platform. We do not deploy third-party advertising cookies or share cookie data with external marketing networks.
Subject to applicable data protection law and Raya24's legal retention obligations, you have the following rights in relation to the personal data we hold about you:
To exercise any of the above rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request — [Your Username]". We may require identity verification before processing your request. All valid requests will be acknowledged within 5 business days and completed within 30 days.
Raya24 is strictly an adult gaming platform. Access to the Raya24 platform is prohibited for individuals under the age of 21. We do not knowingly collect personal data from persons under the age of 21.
If Raya24 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete all associated data and close the relevant Player Account. All funds will be returned to the payment source where possible.
If you believe that a minor may have registered on the Raya24 platform, please notify us immediately at [email protected]. We will treat all such reports as urgent and act promptly upon receipt.
Raya24 operates internationally and your personal data may be processed by our service providers and technology partners in countries outside Malaysia. Where such transfers occur, Raya24 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections applicable in your home country.
These safeguards include data processing agreements incorporating standard contractual clauses, contractual obligations requiring overseas processors to implement appropriate technical and organisational security measures, and transfers to jurisdictions with recognised adequate data protection frameworks.
The Raya24 platform does not contain links to external third-party websites as a matter of policy. All navigation and content within the platform is internal to raya24.cam. This Privacy Policy applies solely to data collected and processed by Raya24 in connection with the raya24.cam platform.
Raya24 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Where material changes are made, we will notify registered Players by email and by prominently displaying a notice on the platform at least 7 days prior to the changes taking effect, where reasonably practicable.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically. Continued use of the Raya24 platform following the effective date of any amendments constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which Raya24 processes your personal data, please contact us through the following channels. All privacy-related correspondence is handled by our Data Protection team.
Email: [email protected] — Please use the subject line "Privacy Enquiry" or "Data Rights Request" for faster routing to our Data Protection team. Responses are provided within 5 business days for standard enquiries.
Live chat support is available 24 hours a day, 7 days a week through the Raya24 platform. Our support agents can assist with general account privacy questions and direct more complex data protection enquiries to the appropriate team.
Formal requests to exercise your data rights (access, rectification, erasure, portability, restriction) should be submitted by email to [email protected] with the subject line "Data Rights Request — [Account Username]". Identity verification will be required before the request is processed.
Raya24 is committed to resolving all privacy concerns promptly and in good faith. We aim to respond to all data rights requests within 30 calendar days of receipt of a verified request.
We take every reasonable measure to protect your personal information. When you play at Raya24, you can focus on what matters — enjoying the games and sports betting experience Malaysia's most trusted platform has to offer.
🔞 For players aged 21 and above only. Please gamble responsibly. Privacy Policy last updated: 1 January 2026.